Our Timeline for Keeping Your Records
Rocky Casino is committed to retaining player data for as long as it is necessary to provide our services and comply with legal obligations. The retention period varies depending on the type of data and its purpose.
- Transactional records: 5 years from the date of the last transaction, as required by anti-money laundering regulations.
- Session logs: 12 months from the date of creation, unless a dispute or complaint is lodged, in which case they are retained for 3 years.
- Identity verification documents: 7 years from the date of verification, or until the account is closed, whichever is longer.
The exact retention periods are determined by a combination of regulatory requirements and operational needs. We ensure that all data is stored securely and in accordance with industry best practices.
Information We Harvest During Your Play
During your interaction with rockycasino5.com, we collect various data elements to ensure a secure and enjoyable gaming experience. This includes information provided during account registration, financial transactions, and gameplay.
- Account registration data: username, email address, password, and other identifying information.
- Financial transaction data: payment method details, transaction amounts, and timestamps.
- Gameplay data: real-money wagering telemetry, game outcomes, and session duration.
- Device footprint: IP address, device type, operating system, and browser configuration.
- Geolocational coordinates: to verify jurisdictional compliance and ensure adherence to local regulations.
- KYC documentation: identity verification documents, such as passports and utility bills.
Your Commands Over Your Personal File
You have certain rights regarding your personal data under modern privacy frameworks, including GDPR and CCPA. You can exercise these rights by contacting us at [email protected].
To access your data, you will need to provide verification documents to confirm your identity. The verification process typically involves submitting a valid government-issued ID and a utility bill.
- Step 1: Submit a request via email to [email protected].
- Step 2: Provide the required verification documents.
- Step 3: Wait for our response, which will be provided within 30 days.
Once your identity is verified, we will provide you with access to your personal data, or rectify, delete, or restrict processing as requested.
Our Digital Footprints and Technical Tracers
Rocky Casino uses various tracking technologies to monitor user activity and maintain session state. This includes cookies, local storage, and session state monitoring. These tracers are used to maintain login states, betting slip integrity, and to analyze user behavior.
- Essential operational tracers: necessary for maintaining login states and betting slip integrity.
- Non-essential analytical tracers: used to analyze user behavior and improve our services.
- Users can alter browser configurations to reject these tracers by adjusting their cookie settings, disabling local storage, or using browser extensions.
Entities Who Access Your Details
Rocky Casino shares player data with various third-party entities to provide our services and comply with legal obligations. These entities include payment gateways, identity verification bureaus, game software providers, regulatory bodies, and fraud-prevention networks.
- Payment gateways: to process financial transactions.
- Identity verification bureaus: to verify player identities.
- Game software providers: to provide game content and ensure fair play.
- Regulatory bodies: to comply with regulatory requirements and ensure adherence to local laws.
- Fraud-prevention networks: to prevent and detect fraudulent activity.
If you have any inquiries regarding data privacy, please contact us at [email protected]. We will respond to your inquiry within 30 days.